Team & seats

Downlink is built for crews, not just solo pilots. Invite the people you fly with and they share the whole operation — the same clients, jobs, schedule, compliance records, and deliveries. This page covers inviting teammates with a join link, the roles you can give them, and how to join someone else's business.

Where to find it #

Sidebar → Team

The Team page lists every business you belong to. Each one shows its roster — who's on it and what role they hold — plus, for owners and admins, the controls to invite, re-role, or remove people. At the bottom you can also start a second business.

Invite a pilot #

1. Open Team — from Sidebar → Team, find the card for the business you're staffing.
2. Choose the role — in the invite row, set Invite as to Admin, Pilot, Editor, or Viewer (see the table below).
3. Generate the link — click Generate invite link. Downlink creates a single-use join code and copies the link to your clipboard automatically — you'll see "Invite link copied — send it to your teammate."
4. Send it — paste the link into a text or email. It looks like https://app.downlinkcrm.com/#/join/<code>.
5. They join — when they open it while signed in, they're added to the roster instantly and land on the shared dashboard.

Roles & permissions #

Every member holds exactly one role, set when you invite them and changeable any time from the dropdown beside their name. Two roles run the business; three work inside it. What each can do is enforced, not just a label — a Viewer genuinely can't change anything.

Run the business #

• Owner — full control, including billing and the subscription. Everything an Admin can do, and then some: the owner is permanent — there's exactly one per business, and they can't be removed or re-roled.
• Admin — runs the operation: invite and remove teammates and set their roles, edit the business profile, logo and website, change the plan and billing, and create or edit any data.

Work inside it #

• Pilot — for the crew flying jobs: plan and fly missions, run Flight Day, scan equipment onto a mission, log flights, and work clients, jobs and deliveries. No access to the team, billing, or business settings.
• Editor — for whoever finishes the work: build and edit deliverables, galleries and media, alongside the day-to-day client and job data. No access to the team, billing, or business settings.
• Viewer — read-only. Sees the whole operation — clients, jobs, schedule, missions, compliance and deliveries — but can't change anything. Ideal for a client, accountant, or stakeholder who just needs to look.

To change someone's role, pick a new one from the role dropdown next to them. To take someone off the crew, click the × at the end of their row. The owner can't be re-roled or removed.

Joining a business #

Been sent a join link? It's the easiest thing on this page:

1. Sign in first — make sure you're signed in to your own Downlink account (create one free if you haven't).
2. Open the link — click the /#/join/<code> link. Downlink redeems it automatically — no form to fill.
3. You're on the team — you'll see a confirmation and can go straight to the dashboard, now sharing that business's clients, jobs, and deliveries.

Start another business #

Run a second operation? Scroll to Start another business on the Team page, type a Business name, and click Create business. It's fully separate — its own clients, jobs, plan, and team — and new businesses start on the free plan.