Support & AI assistant

Stuck on something? You've got two ways to get help without leaving Downlink: the Ask Downlink assistant in the corner, which answers instantly from our knowledge base, and the full Support page, where you chat with a real person and get the transcript emailed to you. Both hand off to each other, so you never have to repeat yourself.

Where to find it #

Sidebar → Support — or tap the 💬 Ask Downlink bubble in the bottom-right corner of any page.

The assistant floats over whatever you're doing, so you can ask a question mid-mission and keep working. The Support page is the home for longer conversations and anything that needs a human.

Ask Downlink — the instant assistant #

The corner bubble is the fastest answer to "how do I…?". It reads from Downlink's own knowledge base, so it knows the actual app — planning missions, sending flights to your controller, jobs, invoicing, your website, the lot.

1. Open it — click 💬 Ask Downlink, bottom-right. It greets you with a few starter chips like "How do I plan a mission?", "Send a KMZ to my controller", "How do I get paid in-app?", and "Set up my website".
2. Ask in your own words — type a question and hit Enter (Shift+Enter for a new line). You'll get an answer straight back, drawn from the docs.
3. Keep going — it remembers the thread as you move between pages, and even survives a reload, so you can pick up where you left off.
4. Hand off to a human — hit Talk to a human in the header, or the Chat with a human → button the assistant offers when it's unsure. That opens a proper support ticket and drops you straight into it — the whole AI conversation comes along.

Open a chat with support #

For anything an instant answer won't cover — a bug, a billing question, "this doesn't look right" — start a chat on the Support page. We're pilots too, so tell it to us like you would a mate on the flight line.

1. Go to Support — from Sidebar → Support, you'll see Start a chat with support.
2. Say what it's about — a short subject in the What's it about? box (e.g. KMZ won't import on my RC 2).
3. Tell us what's going on — in Tell us what's going on, jot what you were doing, what you expected, and what happened instead. The more detail, the faster we nail it.
4. Start chat — click Start chat and the conversation opens. New replies appear on their own — no need to refresh. A badge shows where things stand: we're on it, support replied, or chat ended.
5. Reply as you go — use the Reply to support… box to keep the thread moving. All your chats live under Your chats so you can reopen any of them later.

End the chat and rate it #

When you're sorted, click End chat & email me the transcript. Downlink closes the chat and sends a tidy, formatted copy of the whole conversation to your email — so you've got a record even if you're offline later. Then you'll be asked How was this conversation?: pick a star rating, add an optional comment, and hit Submit rating (or Update rating to change it).