Welcome
Everything you can do in Downlink — the CRM built for drone-service businesses — with step-by-step instructions, exactly where to click, and fully worked examples you can copy.
Start with Sign up & sign in, then Set up your business. You'll be quoting your first job in about 15 minutes. Every example on this site uses a fictional demo business — Skyward Aerial Co. — so you can see what a fully filled-out account looks like.
Downlink runs in any browser and ships as a downloadable Mac and iPhone app — the native apps are the same product, just packaged to download, all sharing one account. These docs apply to all three.
Getting started #
Sign up & sign in #
Create your account, sign in, and switch businesses.
Set up your business #
Business profile, logo, service area, and modules.
Plans & billing #
Free vs Pro vs Max, storage, and managing your subscription.
Your workspace #
Dashboard #
Your home screen and customizable widgets.
Clients #
Add clients, properties, and see their whole history.
Jobs & pipeline #
The drag-and-drop board from lead to delivered.
Schedule #
Day, week, and month views across every business.
Plan & fly #
Mission planner #
Turn an address into a terrain-following grid.
Airspace & weather #
FAA verdicts and golden-hour flight windows.
Send to controller #
Export the mission as a DJI Fly KMZ.
Equipment #
Track drones, batteries, and maintenance.
Compliance vault #
Part 107 currency, registration, and insurance.
Get paid & deliver #
Quotes & invoices #
Rate cards, quotes, invoices, and payment links.
Delivery galleries #
Branded share links for maps and photos.
Win more work #
Leads & quote page #
Your hosted quote page, pipeline, and campaigns.
Messaging inbox #
Texts, email, auto-replies, and sequences.
Social & listings #
Plan posts and manage business listings.
Website builder #
Build a branded drone-business site.
Pilot card #
A shareable NFC card with your portfolio.
Account & team #
Team & seats #
Invite pilots and manage roles.
Integrations #
Calendar, webhooks, and Stripe Connect.
Settings #
Account, appearance, and notifications.
Support & AI assistant #
The corner assistant and human support.
For the agency #
Admin console #
Platform metrics, accounts, and support queue.
🔒 Admins onlyManaged marketing #
Done-for-you marketing requests.
🔒 Admins onlyHow these docs work #
Every page follows the same shape so you can move fast:
- Sidebar → Clients → New badges show exactly where to go.
- Numbered steps walk you through each task.
- Example callouts and field tables show a real, fully filled-out entry using the Skyward Aerial demo data.
- Screenshots show you what the screen should look like.
Press ⌘ K (or Ctrl K) anywhere in the app to jump to any page or action by name — the fastest way to navigate.